Returns & Exchanges

At Sony World, we want you to be completely satisfied with your premium electronics, which is why we offer a 30-day hassle-free return policy for all genuine Sony products. Items must be returned in their original packaging with all accessories and documentation included to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Device

  Securely place the product in its original box, ensuring all cables, manuals, and remote controls are included to avoid restocking fees.

• 3.
  Ship to Sony World

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location or Sony Experience Center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and serial number, your refund will be processed back to your original payment method within 5-7 business days.